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Frequently Asked Questions
Here are the answers to a few of the most common questions we receive around water, fire, and mold damage.
Is my insurance going to cover this water damage to my home?
Many homeowner insurance policies do provide some level of coverage in a water damage situation, but you will need to contact your agent for details about your policy. The source of the water damage is important when dealing with insurance.
What should I do after a water damage event in my home?
First, shut off the water source, if possible. If you aren't sure where the water is coming from, we'll inspect and handle the situation as soon as we arrive. Next, protect carpets, rugs, drapes and upholstered items from further damage. Also, avoid using electric or electronic items that have come in contact with water.
How long will the fire restoration process take?
Because there are many variables and many services involved in fire and smoke restoration, it is difficult to predict exactly how long the complete restoration will take. Our expert team will provide the estimated dates and phases of your restoration project.
Can I clean up from fire damage myself?
We suggest that you do not attempt any “do-it-yourself” cleaning methods. Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions, and using correct dilution rates are just some of the ways a fire restoration technician expertly controls the results.
Why is mold a problem?
Many people aren’t aware that mold can cause serious structural damage to homes and businesses, which, if left undetected, can cause a property to lose value and/or require significant repairs. And if you have ever suffered from allergies, exposure to molds can often cause nasal stuffiness, eye irritation, wheezing, skin irritation, or even more severe reactions.
How can I tell if I have mold?
If you see mold growth or water stains, a mold test can help identify related microbial activity. You can also look for areas where water leakage has occurred, such as roofs, pipes, ceilings, or walls. Musty smells may also indicate the presence of mold.
